The business is a success because of Carol. She is the owner, office manager, accountant, personnel director, customer service rep, and a daily dog walker. She knows all of the clients and dogs by name, and knows what collar they wear and what lock does or does not work at their homes. Most companies have layers of staff, but with Happy Hounds you only have a professional pet sitter interacting with you on a regular basis, which creates less mistakes and more happy clients.